Family Life have collaborated with Deloitte and other community service organisations (CSO), Bethany and Upper Murray Family Centre (UMFC), to develop a framework to support staff to deliver virtually enabled group sessions for family services.
COVID-19 has seen the massive and rapid uptake of teleconferencing. Organisations have had to shift to new virtual service delivery methods more quickly than the supporting policies and procedures can be developed.
While many clients of CSOs have been quick to adapt to these changes, if virtual service delivery is not undertaken correctly there are risks to the safety of all involved. This is particularly true for virtual group sessions where multiple people are in a session. As such extra consideration needs to be given to virtual meetings of this kind.
This document addresses the planning, setup and conduct of virtually enabled group sessions.