Volunteer Information Hub
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Volunteers are an integral part of Family Life’s vision to create capable communities, strong families and thriving children. We couldn’t do this without our volunteers – thank you!
To help you understand what volunteering with The Family Life involves and to support you in your role, there are a few documents and policies you can access at any time. You can view and download those documents below.
If you have any questions about the documents and policies below, please get in touch with your supervising Manager (Store Manager, Distribution Centre Manager or Program Manager/Lead), or with a member of our Volunteering Team.
Volunteering Team Contact Details:
- Phone: 03 8599 5433
- Email: volunteering@www.familylife.com.au
Our 2025 National Volunteer Week Lunch Gallery:
Poem written and read by Carmel O’Brien:
Volunteers come in all shapes and sizes
They can be more or less old, rich or smart,
But they have eyes open wide, and down deep inside
They’ve been blessed with an oversized heart.
Some volunteer to bring goodness from grief
Like the woman who founded SIDS,
And plenty of parents become volunteers
Because it is part of their love for their kids.
That’s how I came to organise scout camps,
And why I managed a basketball team;
Once I voluntarily painted a phone box red
After my kids had painted it green!
Some volunteer because “it is there”,
Like Sir Edmund who conquered Everest,
And Madame Curie discovered radium
Proving that she was the cleverest.
The wheel, the nail and the paperclip,
Light bulbs and lemonade,
Were all invented in times gone by
By someone who wasn’t paid.
Who began the first schools and hospitals?
Who stormed the Bastille amid cheers?
Who do you think demolished the Berlin Wall?
Of course, they were all volunteers!
Maybe you’ve fostered a litter of puppies
Or cooked up a mountain of snags,
Or spent a few years amid blood, sweat and tears
Sorting through boxes of rags.
If it’s caring or cooking or counselling,
Or just wiping noses and bums,
Or getting your claws into some worthy cause
And doing some good with your chums,
Whatever you’re doing for nothing
The angels are smiling above
‘Cos the very best things that we ever do
Are the ones that we do for love.
Our Volunteer Policies, Resources and Documents:
Volunteer-Related Policies
Performance and Behaviour
Dealing with Issues
Health and Safety
Background Checks
Our Volunteer Position Descriptions
Position descriptions are a practical tool to help you understand the tasks and responsibilities of the position and also provide an indication of where the role fits within the bigger picture of Family Life.
Join our Volunteer Facebook Group to keep up to date with all things Volunteering at Family Life!
Volunteer Newsletter Editions
In case you have missed one of our recent Volunteer Newsletters, please see recent editions below. Please keep in mind that past issues will no longer have working links as items and events may have finished.