Family Life is a youth and child safe organisation. We value, respect, and listen to children and young people. We are committed to the safety of all children and young people and commit to providing an inclusive, culturally safe and welcoming environment for all children and young people. This includes Aboriginal and Torres Strait Islander children and young people, culturally and/or linguistically diverse children and young people, gender and sexually diverse children and young people including LGBTIQ+, children and young people with a disability and those who are vulnerable and at risk.

Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind. We actively seek to understand what makes children feel safe within our organisation and what children can do in the event they do not feel safe. We encourage and provide opportunities for children and young people to participate and take their suggestions and concerns seriously. We commit to supporting children and young people to make a complaint via an accessible and easy to understand complaints system.

We have legal and moral obligations to contact authorities when we are worried about a child’s safety, which we follow rigorously. Safety concerns will be treated very seriously. We have robust reporting processes and recognise signs of harm and abuse. Where appropriate and safe to do so concerns will be discussed with parents / carers to empower planned and joint action, consistent with our quality endorsed policies and procedures.

We conduct risk assessments that consider the risks to children and young people in both the physical and online environments.

If you believe a child is at immediate risk of abuse, phone 000.