Translation language services

Everyone (current or potential clients and their carers) have the right to access interpreter services to access Family Life’s services.

Translation language services

Family Life services can be provided via the use of an accredited interpreter or translator. This translator service is provided via the Translating and Interpreting Service (TIS National) and can be accessed via phone or onsite at Family Life and is available in over 150 languages. To double-check that Family Life provides the service that you are seeking please see the summary of services listed below (before you telephone to request a translator).

If you need an interpreter to make an inquiry to access one of Family Life’s services please contact TIS National on 131 450 and ask them to call Family Life on 03 8599 5433.

TIS National can provide immediate phone interpreting services to assist your call to Family Life to determine if our services are right for you. There is no cost to you for this service.

You can also visit the TIS National website for translated information about the services that TIS National provides

Also available is a Frequently Asked Questions information page which can explain how this interpreting service works. Click here to reach out to the TIS National team with any questions you may have about the services available.

List of Family Life services below;

Family Violence Counselling for Women, Men and Children
Court Mandated Counselling Orders Program (CMCOP)
Men’s Behaviour Change Program (MBCP)
Parent and Child Recovery (from Family Violence) Services (S2S)

Peer Support Service for Culturally and Linguistically Diverse (CALD) individuals (Connect)

Family and Relationship Services (FaRS)
Family Counselling (FRC)
Couples Relationship Counselling
Post Marriage Separation Services
Post Separation Parenting Programs (POP)
Children’s Contact Centre – supervised child visits with non resident parent

Parenting and Babies Support – Community Bubs
Young Mothers and Parents – Cradle to Kinder (C2K)
Supported Playgroups
Children’s Mental Health – SHINE
Parenting Anxious and Sensitive Children

Financial Counselling
Individual Counselling
At-Risk Teenagers
Adolescent Violence
School Focussed Youth Service (SFYS)