Supervised Child Visits
Safe and Supervised Children’s Contact Services
Every child deserves to feel safe and supported when spending time with their parents. If you are separated and in need of a safe space for supervised visits or changeover purposes, Family Life’s Children’s Contact Service can help.
About This Service
If you’re separated or going through a separation, you may need the Children’s Contact Service. Family Life offers Child Contact Services in the outer Southeast area of Melbourne.  Â
Our Children’s Contact Service is neutral and child-focused – ensuring that children have safe and supervised contact with the parent they do not live with. Families who are Court Ordered or have a parenting plan or agreement in place may use our Service. Â
The Service aim, where it is safe to do so, is to help families move on to self-managing their child contact arrangements.
Supervised Visits
- 8 fortnightly sessions
- Weekend visits: 1.5 hours
- Weekday visits: 1 hourÂ
- Professional supervision
- Child-focused approach
Supervised Changeovers
- 8 fortnightly sessions
- Safe transfer between parents
- Neutral location
- Professional support
- Reduced conflict
Locations:
Outer South East area of Melbourne (Please contact us for details.)
Fees:
Fees may be payable on a sliding scale, subject to income. Each parent/carer contributes fees, unless otherwise stated in Court Orders/Parenting Plans. Please contact us for details.
Opening times:
Office hours: Mon- Fri 9-5pm; Visit times: Friday and Saturday ; Alternate Sundays. (Mon and Thurs visits by arrangement)
Is This Service for Me?
If you are separated and need support to spend time with your child/ren then the Children’s Contact Service can help, provided you have a parenting plan or Family Court orders in place. Our Service may also help a child to strengthen and re-establish a relationship with a parent/significant other after a long period of separation with no contact.
Important Requirements:
- Each parent/carer must complete a Children’s Contact Service application
- Each parent must attend an individual assessment and service planning session prior to visits being scheduled.
- Children aged 5+ meet with a Specialist Practitioner prior to visits commencing
- The parent the child/ren lives with must support in actions and words their child/ren in spending time with the other parent to promote a positive child focused experience.Â
- Parents must follow Service guidelines and the Service Agreement.
Getting Started
If you’d like to learn more about the services we offer at Family Life, please call us on (03) 8599 5433 — we’re happy to answer your questions.
If you’re seeking support for yourself or someone else, please complete our online support request form, and a member of our team will be in touch.
If you need urgent or emergency assistance, you’ll find a list of helpful organisations on our Contact Us page.
FAQs
Is there are a waiting period?
Waiting periods may apply and vary according to demand. Please call us to discuss further.
What are some of the intake/assessment requirements?
- Both parents’ must complete an application form to proceed with the intake/assessment process.
- Children aged five years and above, meet with a Specialist Practitioner prior to spend time arrangements commencing.
- Parents are expected to support and encourage their child’s involvement with the Service in line with our child focused policy
- Children are not permitted to attend their parent’s assessment interview. Please ensure that you make childcare arrangements during this time.
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