2025/26 Performance and Impact Report

Family Life is proud to share our 2025/26 Performance and Impact Report, highlighting the difference we have made together with children, young people, adults, families and communities over the past year. 

The report reflects our commitment to building connection, safety and wellbeing by keeping children at the centre, taking a whole-of-family approach, meeting people where they are, and providing the right support at the right time. 

This year’s report showcases the impact of our services and community initiatives, alongside continued investment in innovation, evaluation and partnerships. It highlights new and emerging approaches across family violence, trauma-capable practice, child-inclusive support and place-based community development. 

Throughout 2025/26: 

• 10,587 people accessed support through Family Life’s individual, family, school-based and community activation services. 

• 453 volunteers contributed more than 52,000 hours, supporting our network of 14 op shops, community engagement activities, governance and learning initiatives. 

• 90% of adult clients were satisfied with the service they received, and 97% felt listened to and understood. 

• 95% of children and young people were happy with the support they received, and 97% felt listened to and understood. 

• 82% of clients felt more connected to their support networks. 

• 90% of caregivers who accessed parenting support reported an improved or stable ability to keep their children safe. 

• 92% of young people accessing mental health and wellbeing support reported improved or stable health and wellbeing. 

These outcomes are only possible because of the collective efforts of our staff, volunteers, partners, funders, donors and the communities we work alongside every day. 

We invite you to explore the report and learn more about the impact being achieved together to create stronger children, stronger families and stronger communities. 

Read the 2025/26 Performance and Impact Report below.