Family Life – Transforming Lives for Stronger Communities
Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.
The Opportunity
This is an exciting opportunity to lead our Volunteer Engagement Team at Family Life. With a volunteer cohort of over 300 across our Op Shops, Distribution Centre and service areas, these passionate and generous community members are core to our organisation’s vision, and you’ll be responsible for growing the engagement and impact of our volunteering program. Supported by two Volunteer Engagement Coordinators and working closely with our Social Enterprise team and other people leaders, you will coordinate the development and implementation of Family Life’s volunteer strategy, inspiring a professional and dynamic volunteering program. The key objectives of the position are to grow Family Life’s volunteer program, streamline processes through effective CRM management, ensure compliance with the National Standards and appropriate frameworks, and drive strong volunteer engagement with a view to improving our customer and community service focus and community profile.
Based in our Moorabbin Distribution Centre office and occasionally at our Frankston and Sandringham offices, with outreach to our community stores and sites across Bayside, Kingston and the Mornington Peninsula , this is a dynamic and action-oriented role, working 34.2 hours per week (a nine-day fortnight).
Key Responsibility Areas
The key responsibilities include but are not limited to:
Our Ideal Candidate
We are looking for a skilled, highly motivated, passionate individual who embodies the Family Life Way principles to achieve positive outcomes for our volunteers, organisation and our community.
You are a personable, enthusiastic professional, who will thrive on developing and maintaining productive relationships with key stakeholders. Your interpersonal and communication skills, as well as your ability to engage all types of people and personalities is exceptional. As the ideal candidate, you will be highly organised, skilled at recruitment and onboarding, focused on volunteer engagement and able to manage a full workload, balancing varied demands with planned volunteer program activities. With strong admin, IT and reporting skills, you are passionate about continuous improvement which will enhance the volunteer experience with Family Life. A reliable car, an energetic, enthusiastic and flexible approach, and a passion for people are key elements of success in the role.
A typical week might look like:
If this sounds like you, then we look forward to receiving your application.
Who We Are
At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. Our vision is to work with clients and partners to create capable communities, strong families and thriving children.
We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.
Working at Family Life is more than just a job. It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.
Additionally, you will have access to:
A full position description please click here.
Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal.
We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!
For further information regarding the position please contact
Alida Williams, Director Strategy, Innovation & Engagement on (03) 8599 5433.
Applications close: 8th December 2025
Belong, Learn and Grow With Us as We Support Families and Build Stronger Communities
Our Employee Value Proposition (EVP) represents the unique benefits, experiences and opportunities that define what it means to work at Family Life. It reflects our commitment to fostering an environment where every team member feels valued, engaged and inspired to thrive.
All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.
Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.
Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.
Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.
