Team Leader, Orange Door

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Family Life – Transforming Lives for Stronger Communities

Work locally in the Bayside Area and make a difference within the Community
Enjoy the benefits of flexible work through our Hybrid Working Model
Full-time, permanent opportunity
Level 7 SCHADS Award $124,745 + Generous Salary Packaging + Super

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.

The Opportunity

This is an exciting opportunity to join Family Life as a Team Leader working within The Orange Door BPA and working across our Family Life sites. The Orange Door Partnership provides a free, integrated intake, assessment and referral service for people experiencing family violence, those using violence who want to change their behaviour, and families needing support for the wellbeing and development of children and young people. 

The Team Leader provides operational management of a Hub team within the Orange Door which includes managing workloads across the team, and providing oversight and guidance to team members. The Team Leader will be required to work collaboratively with 10 multidisciplinary, inter-Agency teams.

Key Responsibility Areas

- Provide home agency leadership, supervision and support to Family Life’s Child Wellbeing Team, and practice leadership to a multidisciplinary integrated team through allocation processes, case consultation and performance development.
- Manage task allocation and workflow across the integrated team, balancing strategic and operational priorities, service demand and practitioner workload.
- Foster a collaborative, engaged and high-performing team culture.
- Promote and model respectful relationships and contribute to a positive, inclusive, culturally safe and values-led workplace environment.
- Contribute to quality improvement, reporting and effective service delivery, accountability and continuous improvement initiatives.
- Collaborate with Orange Door Team Leaders and partner agencies to promote consistent practice, workforce development and effective service delivery across the partnership.
- Provide secondary consultation, practice advice, mentoring and training to support staff capability and service quality.
- Ensure compliance with organisational, program, legislative and information-sharing requirements, including case recording, data management and mandatory reporting obligations.
- Work closely with Victoria Police, Child Protection, Aboriginal services and sector stakeholders to maintain strong networks, partnerships and referral pathways that support coordinated responses.
- Participate in Team Leader supervision and support practitioner engagement in reflective practice, operational supervision and professional development.
- Ensure the effective identification, management and escalation of organisational, practice and client risks, including incident reporting requirements.
- Represent Family Life and The Orange Door in relevant meetings, networks and stakeholder engagements.
- Undertake other duties consistent with the position and organisational needs.

Our Ideal Candidate

You are Bachelor qualified in Social Work, Psychology, Counselling, Family Therapy or a related field and are eligible for membership of an appropriate professional association. You must also meet the Victorian Government’s Mandatory Minimum Qualifications (MMQ) Policy requirements for specialist family violence practitioners.

You are an experienced and values-driven leader who is passionate about improving outcomes for children, young people and families. You thrive in collaborative environments and bring strong leadership, practice knowledge and relationship-building skills.

Who We Are

At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. Our vision is to work with clients and partners to create capable communities, strong families and thriving children.

We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.

Working at Family Life is more than just a job. It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.

Additionally, you will have access to:

Flexible work options and a great team culture
Salary packaging (receive up to an extra $18,500 in tax-free pay per year)
Paid Wellbeing Leave
Paid Study Leave
Additional Paid Leave for End of Year Closedown
Purchased Annual Leave Scheme
Rostered Day Off Scheme for Eligible Employees
Employee Assistance Program, a free and confidential counselling service for employees

How to Apply

A full position description please click here

Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal.

We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!

For further information regarding the position please contact
Millicent Bainbridge on (03) 8599 5433.

Applications close: 14 August 2026

Our Commitment

Belong, Learn and Grow With Us as We Support Families and Build Stronger Communities

Our Employee Value Proposition (EVP) represents the unique benefits, experiences and opportunities that define what it means to work at Family Life. It reflects our commitment to fostering an environment where every team member feels valued, engaged and inspired to thrive.

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.

Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.