Building connection, safety and wellbeing. Together.
Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.
The Opportunity
The Reception and Client Services Officer is a full-time 12 month contract based across our Frankston and Sandringham Offices on Bunurong Land, working in the Operations & Client Services Team.
The Operations & Client Services Team is the interface between the Corporate Support and Client Services branches of the organisation. This highly visible and busy team is the face of the organisation and is pivotal in providing exceptional support services to internal and external stakeholders while ensuring the smooth day to day running of Family Life.
As a Reception and Client Services Officer you will work alongside a high performing front office team as Family Life’s Centralised Access Point. You will provide high quality customer service to clients while ensuring safe, effective person centred care for every client every time. You will work with your team to create a warm, welcoming and inviting presence across Family Life sites. Bring your experience and enthusiasm along and join the Reception & Client Services team.
Key Responsibility Areas
Our Ideal Candidate
You are a customer and client service superstar through and through and you are experienced in reception functions. You are client centred in your approach and understand the complexity of clients accessing Community Services. You know the importance of attention to detail and are experienced in handling and maintaining sensitive data. You are IT savvy and can work confidently in a digital environment, you learn new systems and processes easily. You bring energy and warmth and are able to create a welcoming atmosphere. You build relationships with colleagues easily and you make customers and clients feel comfortable and heard. You thrive in a busy and varied environment. Most importantly, you connect to our Family Life values, our commitment to supporting vulnerable families and children, and The Family Life Way. If this sounds like you, we want to hear from you!
Who We Are
At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. Our vision is to work with clients and partners to create capable communities, strong families and thriving children.
We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.
We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.
Working at Family Life is more than just a job. It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.
Additionally, you will have access to:
A full position description please click here.
Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal.
Shortlisted candidates may be asked to undertake a computer skills assessment.
For further information regarding the position please contact
Eda Baydar, Lead Reception & Client Services Officer on (03) 8599 5433.
Applications close: 7 April 2026
We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!
Belong, Learn and Grow With Us as We Support Families and Build Stronger Communities
Our Employee Value Proposition (EVP) represents the unique benefits, experiences and opportunities that define what it means to work at Family Life. It reflects our commitment to fostering an environment where every team member feels valued, engaged and inspired to thrive.
All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.
Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.
Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.
Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.
