Lead with purpose. Build a workplace where people thrive.
Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.
The Opportunity
As our People Services Manager, you’ll lead a small, dedicated team to deliver the full spectrum of people services across our dynamic operations in retail and client services. We’re looking for someone as versatile and adaptable as Family Life itself – comfortable navigating both the fast-paced retail environment and the nuanced world of client services. You’ll be a trusted advisor to senior leaders, a mentor to your team, and a champion of our values-driven, inclusive culture. This is more than an HR role, it’s an opportunity to shape the future of a purpose-led organisation and empower our people to perform at their best, drive impact, and achieve exceptional outcomes for our clients and customers.
Why Family Life
At Family Life your skills meet purpose. We are a dynamic and innovative organisation that is committed to achieving the best outcomes for the communities we work with. A leader in our industry, we are proudly purpose-driven, independent and not for profit. Operating for over 50 years, we deliver specialist family services and run a thriving chain of Ops Shops. You will play a key role in supporting our retail and social work teams to deliver on our vision of Thriving Children, Strong Families and Capable Communities.
Reporting to the CFO you will:
The skills your will bring:
Who We Are
At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. Our vision is to work with clients and partners to create capable communities, strong families and thriving children.
We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.
Working at Family Life is more than just a job. It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.
Additionally, you will have access to:
A full position description please click here.
Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal.
We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!
For further information regarding the position please contact
Kate Saporta, Chief Financial Officer on (03) 8599 5433.
Applications close: 6 Februrary 2026.
Belong, Learn and Grow With Us as We Support Families and Build Stronger Communities
Our Employee Value Proposition (EVP) represents the unique benefits, experiences and opportunities that define what it means to work at Family Life. It reflects our commitment to fostering an environment where every team member feels valued, engaged and inspired to thrive.
All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.
Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.
Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.
Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.
