Orange Door Practitioner – Bentleigh

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Building connection, safety and wellbeing. Together.

Work locally in Bentleigh and make a difference within the Community
Full Time, Permanent Opportunity
Level 6 SCHADS Award $115,339.12 pa + generous salary packaging + Super

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.

The Opportunity

The Orange Door Practitioner is a full time, permanent role primarily based in Bentleigh, with requirements to work from other sites as per PD if required. The Practitioner will be required to perform Intake and Assessment function identifying risk, safety and wellbeing concerns from varying referral pathways such as Police Reports, Child Protection Referrals, Community Referrals and Client Self referrals, either via the phone or on site. This will ensure that Orange Door Clients are supported and provided with and/or linked into effective and relevant services. The Practitioner will be required to work collaboratively within a multidisciplinary, inter-agency team, while managing a complex workload.

Key Responsibility Areas

Undertake intake and assessment in accordance with the Best Interests Framework, MARAM Framework and other relevant practice standards.
Provide crisis responses, safety planning, service planning and short-term interventions to assist clients to achieve improved safety and wellbeing outcomes.
Comply with legislative, organisational and program requirements relating to information sharing, privacy, confidentiality, data collection, record keeping and reporting, including the Family Violence Information Sharing Scheme (FVISS).
Work collaboratively with clients and families in a respectful, culturally responsive and trauma-informed manner, recognising the impact of cultural, social and environmental factors on engagement and outcomes.
Apply an integrated practice approach by collaborating with Orange Door practitioners, family violence services, Child and Family Services, Victoria Police, Senior Child Protection Practitioners, Aboriginal Practice Leads and other relevant stakeholders to deliver coordinated responses for children and families experiencing complex issues.
Participate in multidisciplinary case conferences, meetings and collaborative planning processes to support integrated risk assessment, decision-making and coordinated service delivery.
Provide services through a range of delivery methods, including telephone support, onsite appointments and if required, occasional outreach to clients’ homes or community-based settings.
Maintain accurate, timely and comprehensive client records, case notes, assessments and data entry within the Orange Door Client Relationship Management (CRM) system and other required systems.
Undertake occasional after-hours work as required and approved in accordance with organisational policies and relevant legislation.
Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and Family Life’s occupational health and safety (OHS) policies and procedures, including attending regular supervision and reflective practice.
Contribute to continuous improvement and integrated practice by sharing knowledge, practice insights and learnings, and participating in the review, development and implementation of systems, policies, procedures and service delivery approaches.

Our Ideal Candidate

Growth Mindset – You pride yourself for your commitment to resilience and continuous improvement. You see growth opportunities as opposed to failures, and you are always on the lookout for an improved workflow or process. You think creatively, value input and feedback from peers, and adapt to changing or unforeseen circumstances.

Curiosity – You naturally seek out learning opportunities and further information without being prompted to by your manager. You clarify the ‘Why’ and like to investigate and explore further information.

Proactivity – You are a positive influence on your colleagues, you opt-in to support organisational projects, and always lend a hand to support others.

Experienced in working with children and families experiencing complex needs and high-risk circumstances, with a demonstrated ability to apply the key practice frameworks outlined in the position description.
Strong knowledge of family violence drivers, risk assessment, safety planning and the MARAM framework, enabling effective assessment, intervention, and support to enhance the safety and wellbeing of children and families.
Candidates must hold a Bachelor Degree in Social Work, Psychology, Early Childhood Specialist and/or related behavioural sciences (AQF Level 7), meeting the minimum mandatory qualification requirements for family violence practitioners.

Who We Are

At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. Our vision is to work with clients and partners to create capable communities, strong families and thriving children.

We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.

We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.

Working at Family Life is more than just a job. It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.

Additionally, you will have access to:

A great team culture
Salary packaging (receive up to an extra $18,500 in tax-free pay per year)
Paid Wellbeing Leave
Paid Study Leave
Additional Paid Leave for End of Year Closedown
Purchased Annual Leave Scheme
Rostered Day Off Scheme for Eligible Employees
Employee Assistance Program, a free and confidential counselling service for employees

How to Apply

A full position description please click here.

Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal.

For further information regarding the position please contact
Millicent Bainbridge, Acting Program Manager, Family Safety and Wellbeing on (03) 8599 5433.

Applications close: 11 September 2026

We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!

Our Commitment

Belong, Learn and Grow With Us as We Support Families and Build Stronger Communities

Our Employee Value Proposition (EVP) represents the unique benefits, experiences and opportunities that define what it means to work at Family Life. It reflects our commitment to fostering an environment where every team member feels valued, engaged and inspired to thrive.

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.

Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.