Family Life – Building connection, Safety and wellbeing. Together.
Make a real difference locally while leading vibrant, community-minded retail stores.
Join our team and take the lead in overseeing the day‑to‑day operations of our community‑connected stores in the Mornignton Peninsula (Bunurong Land). You’ll guide and support a dedicated team of volunteers while helping create a warm, engaging and positive customer experience. This role offers an opportunity to be part of a lively, friendly community where no two days feel the same.
Our Community Store team prides itself on designing modern, visually engaging retail environments. We foster a culture that celebrates creativity, innovation and continuous improvement—encouraging you to bring your ideas to life and make each store an inspiring place to visit and work. Your creative flair, enthusiasm and enjoyment of hands‑on retail moments will shine here.
With a focus on meaningful customer experiences, thoughtful visual merchandising, effective stock and space management, and strong sales performance, you’ll help us uphold and celebrate Family Life’s culture. Our Community Stores serve as vibrant hubs of connection and purpose, and we’re seeking Assistant Retail Managers who lead with heart, energy and a genuine passion for community. If you’re a natural people leader with solid retail experience and a desire to make a difference, this could be the perfect fit.
To be successful in this role, you will bring a genuine passion for fashion and charity retail, along with a creative flair for visual merchandising. You’ll enjoy curating engaging and welcoming store environments, using creativity to support promotions, events and an inspiring customer experience.
You will have proven retail management experience—ideally in apparel, homewares or second‑hand retail—and be confident in cash handling, register operations, and opening and closing procedures. Comfortable working both independently and while supervising others, you’ll lead teams with empathy, warmth and clear communication, particularly when supporting volunteers.
Highly organised and adaptable, you’ll be able to juggle priorities in a busy, people‑focused environment while embracing new systems and technology. You’ll be available to work weekends and public holidays, sometimes at short notice, and bring a strong community‑minded attitude with a genuine passion for making a positive difference.
Family Life is a specialist family services provider with over 50 years’ experience supporting children, families and communities. We believe every family deserves to thrive in a safe and supportive community, and we work alongside clients and partners to build capable communities, strong families, and thriving children.
Known for our innovation and whole-of-community approach, we’re committed to creating lasting, positive change and fostering resilience and healthy relationships.
Our network of Community Stores and warehouse, supported by dedicated volunteers, operates as a Social Enterprise – facilitating local community connections and promoting reuse and recycling. As a values-driven organisation, we live the Family Life Way, working together to strengthen the communities we serve.
At Family Life it’s more than a job! It’s the rewarding feeling of making your community a better place, alongside people who share your passion
In addition to your base salary of $29.70 per hour plus super and weekend penalty rates (if applicable), you can access the following:
A full position description is available click here.
Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal.
We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!
For further information regarding the position please contact
Liz Thomas, Head of Retail on (03) 8599 5433.
Applications close: 13 February 2026
Belong, Learn and Grow With Us as We Support Families and Build Stronger Communities
Our Employee Value Proposition (EVP) represents the unique benefits, experiences and opportunities that define what it means to work at Family Life. It reflects our commitment to fostering an environment where every team member feels valued, engaged and inspired to thrive.
All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.
Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.
Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.
Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.
