Throughout the COVID-19 pandemic Family Life has had to do a great deal of business continuity work across our services.
Since the State of Emergency was announced in relation to the COVID-19 pandemic we have transitioned all operations to technology mediated service delivery. To ensure we were able to connect effectively with our clients we contacted each of them to complete an audit of their access to technology, subsequently ensuring all clients have a device that enables connectivity with our services. This audit has transitioned into weekly safety planning for all clients.
To guide our practitioners through this adapted approach to practice we have developed the attached practice pack which includes: