Family Life strives to operate with high quality and integrity throughout all our services and enterprises, and recognises that from time to time people may not be happy with the service they have received.
You have the right to make a complaint about the activities or service provided or refused by the agency.
All complaints will be treated with respect and dealt with in a timely and courteous manner.
Where you are dissatisfied with service, you are encouraged to discuss your concerns directly with your practitioner, or your practitioner’s Team Leader. If you still have concerns, you may speak with the Program Manager or an appropriate Senior Manager. If necessary, assistance can be provided to contact the relevant government authority or professional body for the service provided. Please call Family Life on 03 8599 5433 to access this assistance.
Information regarding families and participants’ rights, including feedback, is also provided within Family Life’s Client Information brochure which is provided when a Family Life service is commenced. A copy of this brochure can also be provided on request.
Persons not currently receiving practitioner services who wish to lodge a complaint may do so in writing, addressed to Family Life at 197 Bluff Road, Sandringham 3191, or via the form below.