Retail Store Manager – Mornington Opportunity Shop

Family Life Social Enterprise Op Shops 

  • Work locally in Mornington and make a difference within the Community
  • Full-time, Permanent Opportunity (38 hours, over 5 days)
  • General Retail Award Level 8, Generous Salary Packaging + Superannuation

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture

The Opportunity

The Retail Store Manager role is a full-time, permanent opportunity responsible for the day-to-day operations of the Family Life Opportunity Shop, ensuring a vibrant and profitable retail outlet.
The Retail Store Manager will ensure the effective and efficient management of store objectives ensuring operational efficiencies are met. The Retail Store Manager leads and supervises our staff and volunteer team to deliver a memorable, safe, happy, shopping experience for our customers and an inviting and inclusive environment for our community.

Key Responsibility Areas

The key responsibilities include but are not limited to:

  • Provide and maintain high levels of customer service.
  • Ensure store revenue & profit targets are achieved through revenue growth and in line with the annual budget.
  • Ensure the store is efficiently and effectively managed, including compliance with relevant policy, procedure and standards.
  • Maintain and improve store layout and merchandising in a visually appealing manner whilst ensuring OHS requirements are met.
  • Cash handling and banking in line with Family Life policies and procedures.
  • Manage store inventory including rotation of stock.
  • Delegate day to day operations of the store to volunteers and team members.
  • Accurate daily reporting
  • Actively work with the Volunteer Management team, to ensure cooperative working relationships with volunteers through ongoing coaching, communication and early intervention on people related issues.
  • Implement VIP nights, morning teas, fun promotions and be part of organising two events per year.

Our Ideal Candidate

Growth Mindset –  You pride yourself for your commitment to resilience and continuous improvement. You see growth opportunities as opposed to failures, and you are always on the lookout for an improved workflow or process. You think creatively, value input and feedback from peers, and adapt to changing or unforeseen circumstances.

Curiosity – You naturally seek out learning opportunities and further information without being prompted to by your manager.  You clarify the ‘Why’ and like to investigate and explore further information.

Proactivity – You are a positive influence on your colleagues, you opt-in to support organisational projects, and always lend a hand to support others.  

This is an excellent opportunity to work with a well-respected local not-for-profit who provides essential services to families in our community. It’s a chance for a team oriented leader who is passionate about customer service and their community to make a difference. You’ll be joining a dynamic and friendly team and will be supported by collaborative and progressive management and colleagues.

If this sounds like the role for you, we would love to receive your application!


Who we are

Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Our vision is to work with clients and partners to create capable communities, strong families and thriving children.
We are known for our innovation, impact and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships.

Family Life operates a number of opportunity shops and a warehouse which are supported by a team of dedicated volunteers. Our Op Shops operate as a Social Enterprise, with the social purpose to engage and support the local community and the re-use and recycling industries.
At Family Life, we are a values-driven team. We embody the Family Life Way to deliver services and support to our clients that achieves growth for the communities that we serve.

Working at Family Life is more than just a job

It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.
Additionally, you will have access to:

  • Flexible work options and a great team culture
  • Salary packaging (receive up to an extra $18,000 in tax-free pay per year)
  • 3 days Paid Wellbeing Leave per year (pro rata)
  • Gifted Leave for End of Year closedown
  • Paid Study Leave
  • Additional Purchased Annual Leave
  • Employee Assistance Program, a free and confidential counselling service for employees

How to Apply

A full position description please click here.

Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal.

For further information regarding the position please contact Jo McKenize, Peninsula Coordinator on (03) 8599 5433.

Applications close:  29th May 2024

*We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check.  Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a child safe organisation.  We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.

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