Retail Administration Officer

Family Life Social Enterprise Op Shops 

  • Work locally in the Bayside Area and make a difference within our Community
  • Part Time, Permanent, 22.8 hours per week (0.6 FTE)
  • General Retail Award Level 8, $30.22 per hour + Generous Salary Packaging + Super

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture

The Opportunity

The Retail Administration Officer is a Part Time, Permanent role based at Family Life’s Moorabbin Distribution Centre and provides administrative support to the Head of Retail (HOR) and Social Enterprise Coordinator/s (SECO) ensuring the smooth functioning of the social enterprise department.

This role requires a proactive and organized individual, with excellent communication skills to focus and assist in the effective administrative tasks and daily operations of the social enterprise department. This role requires someone who can take initiative, stay organized amidst various tasks, and communicate effectively to support the department’s goals and operations.

Key Responsibility Areas

The key responsibilities include but are not limited to:

  • Administration Support: providing administrative support with a high level of attention to detail, strong organizational skills, proficiency in research and data analysis tools, and the ability to communicate findings effectively to support decision-making at the highest levels of the department.
  • Project Management: Support the HOR and SECO’s in the coordination of planning, monitoring sales progress, tracking deadlines and deliverables against retail project plans.
  • Document Preparation: Assisting in the preparation of various reports such as financial reports, progress reports, and presentations. Tasks may include gathering data, formatting documents, proofreading, and ensuring deadlines are met.
  • Financial Administration: Responsible for administration support of store financial tracking, including petty cash reporting, sales targets and expenses against budget and the collation of monthly data to HOR.
  • Event Coordination: Support events such as but not limited to: strategic planning days, team building days and VIP nights. Collating and tracking costs against budget forecasts.
  • Retail Portfolio Support: Work collaboratively with store managers and provide administration support when needed, reimbursements, petty cash, OHS reporting and end of financial year reporting.
  • Workplace Wellbeing: Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and Family Life’s occupational health and safety (OHS) policies and procedures. Contribute to a strong workplace culture based which supports creativity, innovation and effective working partnerships.
  • Systems: Use Salesforce for data reporting.

Our Ideal Candidate

Growth Mindset – You pride yourself for your commitment to resilience and continuous improvement. You see growth opportunities as opposed to failures, and you are always on the lookout for an improved workflow or process. You think creatively, value input and feedback from peers, and adapt to changing or unforeseen circumstances.

Curiosity – You naturally seek out learning opportunities and further information without being prompted to by your manager.  You clarify the ‘Why’ and like to investigate and explore further information.

Proactivity – You are a positive influence on your colleagues, you opt-in to support organisational projects, and always lend a hand to support others.

Being proactive and organized is essential to ensure that all tasks are handled efficiently and nothing falls through the cracks. Excellent communication skills are also vital, as it facilitates collaboration within the department and with other teams or stakeholders.  If this sounds like the role for you, we would love to receive your application!


Who we are

At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years.  Our vision is to work with clients and partners to create capable communities, strong families and thriving children.

We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.

Working at Family Life is more than just a job

It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.
Additionally, you will have access to:

  • Salary packaging (receive up to an extra $18,000 in tax-free pay per year)
  • Paid Wellbeing Leave
  • Additional Purchased Annual Leave
  • Employee Assistance Program, a free and confidential counselling service for employees

How to Apply

A full position description please click here.

Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal.

For further information regarding the position please contact Liz Thomas, Head of Retail on (03) 8599 5433.
Applications close: Monday 27th May 2024

*We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check.  Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a child safe organisation.  We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.

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